It is our policy to make sure that every collector is completely happy with their artwork purchase. In an effort to always keep clients happy, please contact us immediately upon delivery, should any issue with your new painting arise. If for some reason, you are not happy with your original painting or print, you may return it to us within 7 days of shipment receipt for an exchange, store credit, or a full refund (please read below, as this does not apply to custom commissions). We are not responsible for orders that have been lost or stolen once delivery has been verified and confirmed through shipping carrier tracking.
ORIGINAL PAINTINGS
In the rare case that you receive an Original Painting that you are not happy with, you may send the Original Painting back for a full 100% refund. Refunds will be issued upon receipt of the painting back to the studio in the same perfect condition it left in. Return shipping costs will be the responsibility of the buyer.
CUSTOM PAINTINGS
50% of the price of commissioned, CUSTOM paintings is considered a non-refundable fee for the artist’s time and material costs in creating a piece specific to the collector’s personal requests. Images of completed, custom paintings can be emailed out for approval prior to shipping, however, due to the high artwork demand and time constraints, they will be sent only upon client request. Return shipping costs will be the responsibility of the buyer.
GICLÉE PRINTS / CANVAS PRINTS
Since each Giclée Print / Canvas Print is created to order, 100% full refunds can only be given on Print Orders in the rare case of a flaw in the picture or damage to the art – photos of such damage must be provided. Unfortunately, we are not always able to accommodate requests for reasons such as: (1) if the customer decides that the ordered print simply is the wrong size, (2) it doesn’t match their decor perfectly, or (3) decides on a different piece of art. Your order was made with your intent to keep it and was Custom Printed and Stretched for you. We will, in this case, provide either a full store credit of the price of your print with the return of your print, (can be used for a future piece of art or an exchange), or you may choose a 50% refund of the purchase price. Both options require the print to be returned. Refunds/exchanges will be issued once the artwork is received back to the studio, is inspected, and is seen to be in the same pristine condition that it was in when it departed the studio. Return shipping costs will be the responsibility of the buyer.
For more information, please contact us at contact@oliva.studio.